- Where is the store based?
Providence, RI (United States)
- Do you ship internationally?
I currently only offer shipping to US, Canada, EU, and Australia due to covid-19.
In regards to UK, I'm still in the process of figuring out UK's new regulations and tax policies (VAT laws). I'm sorry to anyone who may have been interested!
- When will my order be sent out?
All orders will be shipped out within 5-7 business days. You should be receiving an email when it is shipped out with the tracking number!
- When will my order arrive?
Domestic orders should arrive 3-5 business days after receiving your shipping notification email.
International orders may take between 2-12 weeks. Tracking number for international orders can only tell us the status of the package while it is still in the US. Once it leaves the US, I nor do the USPS have knowledge of where it may be.
- Can I change my shipping address after I placed an order?
Please contact me as soon as possible using the contact form on this site or email email@example.com. If I have already shipped it out, I will not be able to change the address.
- Tracking number says my package was delivered, but I never received it!
This shop is not responsible for any package(s) that may have been lost in transit. Please contact your local post office.
- What if something is wrong with my order? (Return, Refunds, & Exchanges)
Items are only eligible for refunds if they were delivered damaged. Please contact me using the contact form on this site or email me at firstname.lastname@example.org.
(The return policy lasts 30 days. If 30 days have passed since the day the item(s) have been shipped out, I can't offer a return, refund, or exchange.)